Executive/ Sr. Executive / Officer - BHR @ Sector - 128, Noida

Profile:- Executive/ Sr.Executive / Officer - BHR

Roles and responsibilities:

• Interface between the HR and the employee’s/ Process owners in Operations. Responsible for regular interaction with the Process Owners to understand their expectations.
• Ensure all queries, grievances and escalations across processes are resolved within committed timelines; conduct investigation in employee grievance/ disciplinary cases and take necessary disciplinary action.
• Supporting operations in controlling attrition; separation trends identified and action plan devised to address key drivers of attrition.
• Respond and resolve issues arising out of work or from within a team or across departments that may have a bearing on team effectiveness.
• To assist in implementation initiatives for the Organization.
• To facilitate clearance formalities for F&F process.
• To develop and implement initiatives that bring about improvement in overall productivity, satisfaction, discipline and morale in the Ops cluster.
• Taking new hire induction.
• Planning and conducting Employee Engagement and CSR activities.
• Handling end to end IJP process.
• Conducting Post Orientation feedback.
• Early Warning System: Adherence Monthly Review.
• Conducting Policy Awareness Workshop.
• Support during ramp ups & ramp downs.
• Tracking and close looping of performance issue/discipline issue/PIPs.
• Conducting/Facilitating RNR.
• Maintaining Trackers (IJP, CAP / DAP, Attrition Analysis, etc.

Eligibility:

• Minimum Graduate
• Excellent communication Skills
• Minimum 2-4 years in same role
• Preferred someone from the BPO industry.
• #6days working

Salary:- Upto 4.20 LPA CTC
Location:- Sector - 128, Noida
Working Days:- 6 days Day Shift
Require Head Count:- 50