Profile:- Executive/ Sr.Executive / Officer - BHR
Roles and responsibilities:
- Interface between the HR and the employee’s/ Process owners in Operations. Responsible for regular interaction with the Process Owners to understand their expectations.
- Ensure all queries, grievances and escalations across processes are resolved within committed timelines; conduct investigation in employee grievance/ disciplinary cases and take necessary disciplinary action.
- Supporting operations in controlling attrition; separation trends identified and action plan devised to address key drivers of attrition.
- Respond and resolve issues arising out of work or from within a team or across departments that may have a bearing on team effectiveness.
- To assist in implementation initiatives for the Organization.
- To facilitate clearance formalities for F&F process.
- To develop and implement initiatives that bring about improvement in overall productivity, satisfaction, discipline and morale in the Ops cluster.
- Taking new hire induction.
- Planning and conducting Employee Engagement and CSR activities.
- Handling end to end IJP process.
- Conducting Post Orientation feedback.
- Early Warning System: Adherence Monthly Review.
- Conducting Policy Awareness Workshop.
- Support during ramp ups & ramp downs.
- Tracking and close looping of performance issue/discipline issue/PIPs.
- Conducting/Facilitating RNR.
- Maintaining Trackers (IJP, CAP / DAP, Attrition Analysis, etc.
Eligibility:
- Minimum Graduate
- Excellent communication Skills
- Minimum 2-4 years in same role
- Preferred someone from the BPO industry.
- #6days working
Salary:- Upto 4.20 LPA CTC
Location:- Whitefield, Bangalore
Working Days:- 6 days Day Shift
Require Head Count:- 50
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