Team Leader @ Whitefield, Bangalore

Job Title: Team Leader (OPS)
Department Project/Client: Operations
Location: Bangalore
Reports to: Unit Head
Contract: Full Time
Grade: II
Travel Requirements: No
Salary: 25K - 32K PM (CTC)

Job Summary / Overview

Axis Digital Assist- Team is a unit which handles valuable customers of Axis Bank. Team Leader is responsible to lead a team of 15-16 DSO’s under him to over deliver on Business goals. This unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management, provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer need thru Digital Channels.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Client outreach- Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs. 
• Relationship Management- To develop and strengthen customer relationships through effective relationship management in accordance with the business goals. 
• Revenue Targets- Achieve the monthly assigned revenue targets through effective cross sales generating Fee income across Investment, Assets, Cards and Liabilities 
• Manage attrition and shrinkage

Decision Making Authority:

Decisions Expected: Target Achievement, Analytical skills, Time Management skills 

Main Job Requirements:

Education and Specific Training: Graduate/Post Graduate from any recognized University

Work Experience: 2-3 years of experience with good communication skills

Special Certifications: Not Required

Required Skills: Technical Skills, Basic Computer skills

Competencies and Specific Skills: Interpersonal skills, Communication skills, Convincing solving

Adaptability, Customer orientation, Decision-Making

Compensation:

• Competitive salary
• Vibrant culture with regular social activities
• Fun and friendly team.

Experience:- 2 - 5 Years
Working Days:- 06 Days
Location:- Whitefield, Bangalore
Job Timing:- 10.00AM to 06.00PM
Require Head Count:- 10+