Customer Service Representative - Australian Sales Process

Job Title: Customer Service Representative - Australian Sales Process

Location: Noida Sector-62

Salary: 22,000 to 32,000 INR (In-hand) + Attractive Incentives

Experience: Freshers and experienced candidates with good communication skills are welcome.

Qualifications: Undergraduate (Ug) and Graduate (Grad) candidates are eligible.

Shift Timings: 6:00 AM to 3:00 PM

Working Days: 5.5 days working

Age Criteria: 18 to 30 years (Maximum)

Cab Service: No cab service provided

Job Description:

As a Customer Service Representative in our Australian Sales Process, you will be responsible for delivering exceptional service to our clients and ensuring a positive customer experience. Your primary focus will be on handling customer inquiries, resolving issues, and promoting our products/services to potential customers in the Australian market.

Key Responsibilities:

1. Answer incoming customer calls and emails promptly and professionally.
2. Provide information about products/services, pricing, and promotions to customers.
3. Assist customers in making informed purchasing decisions and upsell additional products/services.
4. Address and resolve customer inquiries, concerns, and issues effectively and in a timely manner.
5. Maintain accurate and detailed records of customer interactions in the CRM system.
6. Meet and exceed set targets for sales and customer satisfaction.
7. Stay updated on product knowledge and industry trends to better assist customers.

Requirements:

1. Excellent communication skills in English.
2. Customer-centric approach with a friendly and positive attitude.
3. Ability to handle customer inquiries and issues with patience and empathy.
4. Sales-oriented mindset with the ability to upsell and cross-sell products/services.
5. Basic computer skills and familiarity with CRM software.
6. Ability to work in a fast-paced environment and adapt to changing business needs.

Benefits:

• Competitive salary with lucrative incentives based on performance.
• Professional growth opportunities through training and development programs.
• Positive and collaborative work environment.
• Opportunity to work in the dynamic Australian Sales Process.

If you are passionate about providing exceptional customer service, possess excellent communication skills, and thrive in a sales-oriented environment, we invite you to join our team in Noida Sector-62. Apply now and become a key player in our Australian Sales Process!